iAssist
An AI-powered IT self-service chatbot and enterprise support platform that uses machine learning and natural language processing to address IT support queries.
An AI-powered IT self-service chatbot and enterprise support platform that uses machine learning and natural language processing to address IT support queries.
iAssist acts as Level 1 & Level 2 support assistant and is equipped to handle incidents by reducing ticket costs and increase the productivity of the end users by providing instant response.
Current Pain
Organizations moving towards digitalization brings up more apps into Enterprise IT systems. COVID-19 pandemic pushes every organization to the digitalize their business processes mush faster. Issue with any software application hurts employer productivity due to the current IT support strategy. User needs to create support ticket through Call center/ITSM Portal and support team will reach the user to address the issue. Wait time for the resolution is high based on the technicality of the issue.
Our Solution
iAssist integrates well with ITSMs and CRMs to create a Machine Learning Chatbot Model by loading the existing closed tickets which automates IT Support and Customer Support as a self service for the end users.
