iChat

iChat is a conversational AI bot that offers a way to solve the issues by allowing customers to simply ask for whatever they need, across multiple channels, wherever they are, night or day.

Overview

Chatbots built using the advanced bot frameworks currently available may offer slightly more advanced features like slot filling or other simple transactional capability, such as taking pizza orders.

But, it’s only advanced conversational AI chatbots that have the intelligence and capability to deliver the sophisticated chatbot experience most enterprises are looking to deploy.

For the purpose of this guide, all types of automated conversational interfaces are referred to as chatbots or AI bots.

How iChat works?

The chatbot analyses the text input, considers the best response and delivers that back to the user. The chatbot’s reply output may be delivered in any number of ways such as written text, voice via Text to Speech (TTS) tools, or perhaps by completing a task.

The subtle and nuanced way humans communicate is a very complex task to recreate artificially, which is why AI bots use several natural language principles:

  • Natural Language Processing (NLP)
  • Natural Language Understanding (NLU)
  • Natural Language Generation (NLG)

Features & Benefits

  • 24/7 Support Availability
  • Instant Response
  • Automation and orchestration
  • Cost Savings
  • AI Driven Support
  • Customer Engagement
  • Omni-channel

Use Cases

  • Simplify Operations
  • Internal Training and Support
  • Increase Customer Engagement
  • Resolve Technical Issues
  • Manage Field Operations
  • Make Recommendations
  • Knowledge Management
  • FAQs
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